At UNEXPLAINED®, every order is prepared with care. Please review the information below before placing your order.

ORDER PROCESSING

Please allow approximately 3–7 business days for your order to be processed before shipment.

Processing times may vary during new releases, holidays, promotional periods, or periods of high order volume.

Once your order ships, you will receive a confirmation email with tracking information.

ESTIMATED DELIVERY

Most U.S. orders are expected to arrive within approximately 7–14 business days from the date the order is placed.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout.

FREE U.S. SHIPPING ON ORDERS $75+

Orders with a merchandise subtotal of $75 or more after discounts and before taxes qualify for free standard shipping within the United States.

TRACKING YOUR ORDER

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Please double-check your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to make changes before your order is processed, but we cannot guarantee that an address can be changed once fulfillment has begun.

UNEXPLAINED® is not responsible for orders delivered to an incorrect address provided by the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows an unusual delay, please contact us and we will do our best to help you determine the status of your shipment.

If tracking shows that an order was delivered but you cannot locate the package, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

MULTIPLE SHIPMENTS

Depending on the items in your order, products may occasionally arrive in separate packages.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping because your order was divided into multiple shipments.

INTERNATIONAL SHIPPING

At this time, international shipping availability is determined at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by their destination country.

International delivery times may vary depending on destination and customs processing.

QUESTIONS ABOUT YOUR ORDER?

If you have a question about shipping or an existing order, please contact:

UNEXPLAINED® Customer Support
info@shop-unexplained.com

Please include your order number when contacting us so we can assist you as quickly as possible.

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UNEXPLAINED®

NO EXPLANATION NECESSARY.